Alcool méthylique 99,5% 1L BIOMUS

Fulfills the intended purpose

Dear Customer Service Team,
I am writing to report a serious safety issue with my recent methanol purchase. Upon delivery, I discovered that the bottle arrived in an unsafe condition that poses significant health and safety risks.

**Issues identified:**
- The bottle cap was loose and not properly secured
- The safety ring was detached/broken
- Methanol had leaked from the container, soaking through the cardboard packaging
- The bottle itself was not broken, indicating poor initial sealing

**Safety Concerns:**
As you are aware, methanol is a highly toxic substance that requires careful handling and should only be opened in appropriate environments such as chemical fume hoods. Receiving a leaking container of this hazardous material creates an immediate safety risk, as the product could have been exposed to individuals during shipping and handling without proper protective equipment or ventilation.

**Requested Actions:**
1. Immediate investigation into your packaging and quality control procedures for hazardous materials
2. If possible, full refund or replacement with properly sealed product
3. Confirmation that shipping and handling protocols for toxic substances will be reviewed to prevent future incidents

This incident represents a serious breach of safety standards for hazardous material shipping. I trust you will address this matter with the urgency it deserves and implement measures to prevent similar occurrences.

I look forward to your prompt response and resolution.

Best regards,
Giovanna Portelli

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